Our Privacy Policy

Chien & Co Pet Care Website Privacy Policy

Chien & Co Pet Care understands that privacy is important to you and that you care about how your data is used.

When you provide us with information through the Chien & Co Pet Care website (“this site”) we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to this site is subject to this Privacy Policy and our Terms and Conditions. This Privacy Policy was last updated on 24th March 2023.

1. About the Data we Collect:

The only personal information that we collect is information that you provide to us when you register and when you place an order. We use that information to service your account and to personalise your experience on our website. The personal information Chien & Co Pet Care  will collect generally consists of:  name, address, date of birth, contact details (phone number, email address), and any information related to goods and service preferences. By providing such information to us, you will be deemed to have consented to our collection of such information. If you have provided us with the personal information of any third party, please ensure that you have their consent to do so. If you wish to see or amend your information visit the pages available under the Your Account section on our website. Please note that your online account with Chien & Co Pet Care is password protected. You cannot access or view your personal information without your password. You are responsible for keeping your information with us up to date. You may review and change the personally identifiable information you provide to us at any time by emailing us at If you would prefer that we do not collect any personally identifiable information from you, please do not provide us with such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on the site. If at any stage you would like for us to delete the data we hold about you we would be happy to do so (provided there are no outstanding deliveries or debts). Please email to discuss.

2. Use of Personal Data:

We will never share your information with third parties, nor will we send you our own promotional e-mails without your consent and you cannot in or opt out when you register with us. Any promotional email that you receive from us will also allow you to unsubscribe to further email promotions. The information you provide to us during your use of our site will be used by us in order to supply you with goods and services under the Terms and Conditions of our website. We may also collect information about your buying behaviour in order to contact you from time to time by e-mail or mail with details of products or special offers which may be of interest to you.

3. Your Data Protection:

Your personal information will be stored by Chien & Co Pet Care. Chien & Co Pet Care will have no liability for disclosure of information due to errors in transmission or unauthorised acts of third parties. In addition, we may disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process, or governmental request. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others.

We do our upmost to ensure that all reasonable steps are taken to make sure that your data is stored securely. Chien & Co Pet Care will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and General Data Protection Regulation (GDPR) (EU) 2016/679.

4. Payments:

Credit and debit card payments online are processed through Revolut ( or PayPal. Card details handled by secured and encrypted environment of Revolut or Paypal are not stored on the Chien & Co Pet Care website. 

When you place an order on Chien & Co Pet Care website you will be redirected to secured and encrypted Revolut or PayPal that will then take your card details over a secure connection. 

Our partnership with Revolut Business and PayPal Business ensures that when ordering with Chien & Co Pet Care, we are giving customers the most secure way to shop. 

5. Cookie Policy:

Like any other website, Chien & Co Pet Care uses ‘cookies’. These cookies are used to store information including your preferences, and the pages on the website that you accessed or visited. The information is used to optimise your experience by customising our web page content based on your browser type and/or other information.

You can choose to disable cookies through your individual browser options. More detailed information about cookie management with specific web browsers can be found at the Internet browsers’ respective websites.

6. Third Party Links:

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. If you would like more information about any third parties that we work with, please email us at:

7. Online Privacy Policy Only:

This privacy policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared with or collected from Chien & Co Pet Care. This policy is not applicable to any information collected offline, or via channels other than this website.

8. Consent:

By using our website, you hereby consent to our privacy policy and agree to our terms and conditions.

We may update our Privacy Policy from time to time. Please check back here occasionally. Updates to our Privacy Policy that would affect how we treat your personal information will not apply to information collected before we made the update unless we first obtain your consent.

9. You Can Always Contact Us:

We have taken great measures to ensure that your visit to Chien & Co Pet Care is a brilliant one and that your privacy is constantly respected. If you have any questions  or concerns at any time, about your privacy practice  please contact us via email:


"We want every pet parent and vet to have access to the best advice and products, wherever they need it"


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